Frequently Asked Questions

All our courses are provided in English.  However we have enabled Google Translate so you can select your language of choice from the top of the screen.  Downloadable content can also translated using Google Translate.  Additionally, all our videos are posted through YouTube which offers translation of subtitles.  You can download our instructions for enabling this.

Your password can be rest via your Account dashboard.  Download our instructions for assistance.

Below you will find instructions for logging in. Note that your user name is the email address you used when registering for your membership. We’re happy to help with login issue, however for security reasons we request that you reset your password through the website if you’re not able to log in.

If you continue to have issues please email us at [email protected]

Login instructions

We use PayPal for our payment processing to keep your information secure.  This means that your personal payment information is never stored on our site. 

PayPal is commonly used across the internet, however if you run into problems you can find helpful information in their Help Center.

If you’re still having problems, feel free to email us at [email protected]

We use PayPal as our payment processor to ensure your information is secure.  The solution to this error can be found in their Help Center.  

We are sorry that you are choosing to cancel your membership account.  We’d love the chance to talk to you before you go.  Email us at [email protected] or visit our contact page. You can also respond to this 3 question survey:

If you’re sure you need to cancel:click here and scroll to the Subscriptions section.

***Members who joined prior to January 1, 2022 must cancel by clicking the View/Update Subscription in the BCBA Personal Assistant section.

You can reactivate your subscription at any time!

We’re so glad you want to come back!  Rejoining is easy!  If your order status is Pending Cancellation you can reactivate your subscription right from the Orders page.

If your membership has already expired you can join from the Membership page.

The course Success as a Master ABA Member is available to both members and non members.  In this course you will learn how to use the membership tools and other features of the memberships.

All our hard copy books are mailed by Amazon, therefore we can only ship to locations that Amazon will ship to. Below are the countries that Amazon currently services for their book printing:

New Zealand
United Kingdom